Refund Policy
Credits are delivered to your account the moment you pay, so all purchases are final. Here is what that means, and what we do when something goes wrong.
Last updated: October 17, 2026
1.Purchases are final
Payments for credit packs are not refunded, whether the credits have been used or not. Please try Spazo with the 3 free credits every new account gets before you buy.
2.Failed pictures: credit back automatically
If making a picture or reading a plan fails, its credit returns to your balance on its own. You do not need to ask.
3.A broken picture
If a picture was made but came out clearly broken (for example empty, cut off, or not your room), write to Support with the picture and we will return its credit to your balance.
4.Payment mistakes
If you were charged twice for the same purchase, or charged without your permission, write to us and we will put it right with Dodo Payments, our merchant of record. Where the law gives you a right to a refund, that right is not affected by this policy.
5.Contact
hello@spazo.app, or Support in your account. We answer within 24 hours.
See also: Terms of Service · Privacy Policy · Contact